Our 30-Day Trial
Every piece comes with a 30-day trial period starting from the delivery date. If it's not right, we'll arrange a free pickup and issue a full refund to your original payment method.
How to Start a Return
- Email Nutrendf@gmail.com or use the "Start a Return" form with your order number
- We'll schedule a pickup window (white-glove items) or send a prepaid label (parcel items)
- Refunds are issued within 5–7 business days of the item being received back at our warehouse
Condition Requirements
Items must be returned in their original condition — no stains, pet damage, or structural alterations. A reasonable amount of normal handling wear from the trial period is expected and fine.
Non-Returnable Items
- Custom or made-to-order pieces (custom fabric, dimensions, or finish) — these are final sale, since they're built specifically for your order
- Clearance and final-sale items, marked as such on the product page
- Items returned after the 30-day window
Restocking Fee
Standard returns are free. A 10% restocking fee applies only to large case goods (dining tables, cabinets, bed frames) due to freight-return costs — this will always be disclosed before you confirm the return.
Damaged, Defective, or Wrong Items
No restocking fee ever applies here. Contact us within 48 hours of delivery with photos and we'll send a replacement or full refund immediately.
Exchanges
We don't process direct exchanges — return the original item for a refund and place a new order for the piece you'd prefer. This keeps both transactions clean and your refund timeline predictable.