What is your furniture made from?
Frames are kiln-dried solid hardwood (typically oak, walnut, or beech depending on the piece). Upholstery uses full-grain leather or natural bouclé/performance fabrics. Material specifics are listed on each product page under "Materials & Care."
How long will my order take to arrive?
In-stock items ship within 3–5 business days, with white-glove delivery typically arriving 1–3 weeks after that depending on your location. Made-to-order pieces list their specific lead time (usually 6–10 weeks) directly on the product page.
Do you offer financing?
Yes — we partner with Shop Pay Installments and Affirm to split payments into 4–12 interest-free or low-interest installments at checkout.
Can I customize fabric, wood finish, or dimensions?
Select pieces offer customization — look for a "Customize" option on the product page. Custom orders take longer to produce and are final sale (see our Returns policy).
What if my furniture arrives damaged?
Contact us within 48 hours with photos of the damage. We'll send a free replacement or full refund — no return of the damaged item required in most cases.
How do I care for my furniture?
Each product page includes specific care instructions under "Materials & Care." As a general rule: keep leather and wood out of direct sunlight, vacuum bouclé with a soft brush attachment, and avoid harsh chemical cleaners.
Do you ship outside the contiguous U.S.?
Not by default, but we can arrange freight quotes for Alaska, Hawaii, and select international destinations — email [support email] with your address and the items you're interested in.
What's your return policy on sale items?
Items marked "Final Sale" or "Clearance" cannot be returned. All other sale items follow our standard 30-day trial policy.
How do I track my order?
You'll receive a tracking link by email once your item ships. For white-glove deliveries, our logistics partner will call you directly to schedule a window.